Shipping and Delivery Policy
1. Customer Responsibility for Address Accuracy: Customers are solely responsible for providing accurate and complete shipping addresses during the order process, MavBotanicals.com relies on the information provided by customers at the time of order placement and shall not be responsible for verifying the correctness of shipping addresses.
2. Consequences of Incorrect Addresses: If a package is lost, delayed, or returned to MavBotanicals.com due to an error in the shipping address provided by the customer, Kures.co shall not be held liable for the loss or delay. This includes, but is not limited to, typos, omission of apartment numbers, incorrect zip codes, and any other errors that may affect delivery.
3. No Refunds for Address Errors: In cases where incorrect shipping details result in a package being undeliverable, lost, or returned to sender, MavBotanicals.com is not obligated to issue a refund or resend the product without additional charges. If the customer wishes for the order to be reshipped to a corrected address, they may be subject to additional shipping fees
4. Address Corrections: It is the customer’s responsibility to promptly inform MavBotanicals.com of any errors in the shipping address before the order is dispatched. While we will make every effort to accommodate address changes prior to shipping, we cannot guarantee that such requests will be fulfilled once an order has been processed
5. Carrier Handling: MavBotanicals.com partners with third-party shipping carriers for order delivery. Once an order is in the possession of the shipping carrier, MavBotanicals.com has no control over the package’s handling. Disputes regarding the handling, delivery, or condition of items upon delivery should be directed to the respective carrier, adhering to their policies and procedures.
6. Tracking and Delivery Confirmation: Customers will be provided with tracking information once their order is shipped. It is the customer’s responsibility to monitor and arrange for the receipt of their package. MavBotanicals.com is not responsible for packages once they are confirmed as delivered by the carrier.
7. Lost Packages: In the event of a package being lost in transit due to carrier fault,MavBotanicals.com will assist customers in filing claims with the respective carrier. However, MavBotanicals.com‘s liability ends when the carrier accepts the package for delivery.
By placing an order with MavBotanicals.com, the customer acknowledges and agrees to these terms. It is advised that customers review their shipping details for accuracy before submitting an order to prevent any potential delivery issues.
